How Can We Assist You?

Quick guides and answers about MedAlert.

What is MedAlert?

MedAlert is the clinical platform where your team runs the practice: charting, visits, labs, imaging, and notes. On that live history, AI scores clinical risk and sends WhatsApp, SMS, and email alerts or campaigns so patients book preventive checkups.
How do I get started at my clinic?

Email info@medalert.ai or use Contact. We set up your clinic ($100 install), create your admin user, and walk you through go-live. Then it's $100/month per clinic.
What do I need for day-to-day use?

Internet and a modern browser. Doctors, nurses, and admins use the clinical web app (PWA). No special hardware — what matters is documenting visits, labs, and imaging in MedAlert so the chart feeds the AI.
Do I have to replace my current system?

MedAlert is designed as where the practice runs. For clinics with HIS/LIS, the data model is HL7-compatible (FHIR R4 and HL7 v2) so you can integrate later without rewriting the domain. In phase 1 many clinics start operating natively in MedAlert.
How does the risk AI work?

The AI reads the history your team already documents — visits, labs, imaging, and notes — and produces a clinical risk prioritization. It’s not a cold Excel list: it shows who needs follow-up and triggers outreach to book preventive visits.

What user roles exist?

Typically: clinic admin (settings and users), physician (chart and clinical decisions), and nurse (preventive follow-up and outreach). Patients don’t use the admin panel — they receive alerts and can book via the configured channels.
How do I add or remove clinic users?

Clinic admins can invite doctors and nurses from account settings and assign roles. For multi-site permissions help, email info@medalert.ai.
How do I reset my password?

On the login screen use “Forgot password” and follow the email link. If it doesn’t arrive, check spam or ask support at info@medalert.ai for a reset.
Can I update clinic details?

Yes. From clinic settings you can change name, contact info, and operational preferences. Billing or plan changes are coordinated with the MedAlert team.
I can’t sign in. What should I do?

Confirm email and password, try another browser or private window, and check that your user is still active. If you’re still locked out, contact support with the account email — we reply within one business day.

How much does MedAlert cost?

$100 setup + $100/month per clinic. That covers the clinical platform, risk AI, and outreach channels enabled on your plan. See Pricing.
What’s included in that price?

Charting (patients, visits, labs, imaging, notes), clinical AI assistant, risk prediction on the live history, and WhatsApp / SMS / email alerts or campaigns to book preventive visits. Built for small clinics — not an enterprise IT project.
Are annual discounts available?

List pricing is monthly per clinic. For annual commits or multiple sites, email sales at info@medalert.ai and we’ll put a proposal together.
How does billing work?

One-time install when the clinic goes live, then a recurring monthly subscription per clinic/license. We send payment details to your billing email.
Can I cancel anytime?

Yes. Cancel renewal before the next cycle and you keep access through the paid period. Support can help export history or deactivate users when you leave.

How do patients get alerts?

Via WhatsApp, SMS, and email — 1:1 alerts or segmented campaigns based on risk and history. The goal isn’t just notifying; it’s getting the patient to book a checkup or preventive lab.
How is patient data protected?

Clinical data lives in the platform with role-based access, encryption in transit, and audit logging on sensitive mutations. We design for LatAm clinics with strong privacy practices; local regulatory addenda can be reviewed at contracting time.
Do you train our team?

Yes. Onboarding includes a go-live session for admin and clinicians, plus help-center guides. Extra workshops can be planned into your proposal if needed.
I have a technical issue. Who do I contact?

Email info@medalert.ai with the account email, clinic name, and a screenshot if useful. We reply within one business day. You can also use the Contact form.
How do I suggest a new feature?

Send ideas to info@medalert.ai or via Contact. We prioritize feedback from clinics already running daily charting — that’s where real clinical-risk advantage comes from.

Still need help?