Terms of use

Effective as of July 15, 2026. These terms govern access to the website and use of the MedAlert platform.

These Terms of Use (“Terms”) are a binding agreement between you (an individual or entity) and MedAlert (“MedAlert,” “we,” “us,” or “our”) regarding the medalert.ai website and the software platform, including clinical modules, preventive AI features, multichannel campaigns, and integrations (together, the “Services”).

By accessing the site, creating an account, signing an order, or using the Services, you agree to these Terms. If you do not agree, do not use the Services. If you act for a clinic, practice, hospital, or other organization (“Customer”), you represent that you have authority to bind that organization.

1. Definitions

  • Customer: the entity that contracts for MedAlert and administers an Organization on the platform.
  • Authorized Users: physicians, nurses, administrative staff, or other users enabled by the Customer.
  • Customer Data: information uploaded, generated, or processed in the Services by or for the Customer, including identity data, clinical data, appointments, labs, imaging, notes, and communications.
  • Health data / clinical information: any data relating to the physical or mental health of an identified or identifiable person.
  • Patient: a person whose data the Customer processes in the Services, or who receives alerts, reminders, or campaigns sent through MedAlert at the Customer’s direction.
  • AI Content: risk predictions, alerts, prioritizations, drafts, segmentations, and other outputs generated by artificial-intelligence models.

2. Description of the Service

MedAlert is a B2B platform for clinics and practices that enables, among other things:

  • clinical operations and recordkeeping (patients, encounters, notes, exams, labs, imaging, and related documents);
  • preventive alerts and prioritization assisted by AI over available history;
  • communications and campaigns via WhatsApp, SMS, email, or other enabled channels;
  • follow-up and scheduling related to those communications; and
  • integration, where available, with clinical systems through standards such as HL7 / FHIR or other agreed connectors.

Exact features depend on the subscribed plan, Organization configuration, and enabled integrations. MedAlert may improve, modify, or discontinue features not permanently committed, seeking not to materially reduce the core Service without reasonable notice.

3. Nature of AI alerts and no medical advice

MedAlert does not provide medical services, does not diagnose, does not prescribe, and does not replace the independent clinical judgment of a licensed health professional. AI Content is probabilistic assistance based on available data and automated models. It may be incomplete, inaccurate, or unsuitable for a specific case.

The Customer and its Authorized Users are solely responsible for:

  • validating any alert, prediction, or suggestion before acting;
  • obtaining informed consent and complying with professional and legal duties of care;
  • making clinical, triage, follow-up, or patient-contact decisions; and
  • maintaining appropriate records in or outside MedAlert as required by applicable law.

Patients interacting with messages or links sent through MedAlert should contact their care provider for emergencies or clinical questions. In an emergency, contact local emergency services; do not use MedAlert as an emergency channel.

4. Roles and responsibilities

4.1 MedAlert

MedAlert provides the software and related infrastructure as a service. With respect to Customer Data that is patient health information, MedAlert generally acts as a processor / service provider processing such data on the Customer’s documented instructions, except where law applies a different role to a specific processing activity (for example, Customer account data or Service telemetry).

4.2 Customer

The Customer is responsible for the lawful processing of its patients’ and Authorized Users’ data, including legal bases, privacy notices, consents, retention, access, and rights requests. The Customer determines clinical and messaging purposes and warrants that its instructions to MedAlert are lawful.

4.3 Authorized Users

Authorized Users must use the Services in accordance with these Terms, Customer policies, and applicable health and data-protection laws. The Customer is responsible for the acts and omissions of its Authorized Users as if they were its own.

5. Eligibility and accounts

Professional Services are intended for adults with legal capacity to contract. The Customer must appoint administrators, provision least-privilege access, and revoke accounts for individuals who leave.

You agree to provide accurate registration information and keep credentials confidential. Notify MedAlert promptly of suspected unauthorized access. MedAlert may suspend accounts that present security, fraud, or misuse risk.

6. Patient communications and campaigns

When the Customer enables alerts or multichannel campaigns, the Customer warrants that it:

  • has a lawful basis and, where required, valid consent or opt-in to contact each recipient on the chosen channel (including WhatsApp, SMS, and email);
  • ensures message content is accurate, non-misleading, and appropriate to the clinical or administrative context;
  • will honor opt-out and do-not-contact requests; and
  • will not use the Services for spam, coercion, unlawful discrimination, or content prohibited by law or messaging-provider policies.

MedAlert may apply technical limits, templates, or filters to protect channel integrity and third-party provider compliance. Actual delivery may depend on those providers and recipient settings.

7. Data, security, and integrations

The Customer retains ownership of Customer Data. MedAlert processes it to provide, secure, support, and improve the Services, prevent abuse, and meet legal obligations, in accordance with the Privacy Policy and any applicable data-processing agreement.

We implement reasonable technical and organizational measures appropriate to a clinical cloud service (including access controls, encryption in transit, and organization-scoped segregation practices). No system is perfectly secure; the Customer must also secure its devices, networks, and identities.

If the Customer connects HIS, LIS, or other systems via HL7/FHIR or APIs, the Customer is responsible for authorizing the exchange, correctly mapping identifiers, and validating synchronized data. MedAlert does not warrant the availability or accuracy of third-party systems.

8. Acceptable use

You may not, among other things:

  • use the Services unlawfully or to circumvent professional or regulatory requirements;
  • attempt to access Organizations, data, or areas you are not authorized to use;
  • reverse engineer, abusively scrape, intentionally overload, or compromise Service security;
  • upload malware, unlawful content, or data without a lawful basis;
  • resell or sublicense the Service without written authorization; or
  • rely on AI Content as the sole basis for high-risk clinical decisions without competent human oversight.

9. Plans, payments, and cancellation

Unless otherwise agreed in writing, paid access is governed by the published plans (for example, Professional and Advanced), the installation fee, and monthly or yearly subscription per clinic or license. Prices, limits (alerts, storage, support), and applicable taxes are confirmed in the order, quote, or onboarding process.

Fees are payable in advance for the selected billing cycle. Except where mandatory law or an expressly offered commercial guarantee applies (for example, an advertised money-back period), amounts are non-refundable once a service period has begun. Non-payment may result in suspension.

The Customer may request cancellation through support channels. After termination, MedAlert may retain or delete Customer Data in accordance with the Privacy Policy, legal obligations, and any reasonable export window communicated to the Customer.

10. Intellectual property

MedAlert and its licensors retain all rights in the software, trademarks, documentation, models, interfaces, and underlying technology. Customer receives a limited, non-exclusive, non-transferable, revocable license to use the Services during the term solely for its legitimate internal operations.

Customer grants MedAlert a worldwide, non-exclusive, royalty-free license to host and process Customer Data and technical feedback to operate and improve the Services, without transferring ownership of that data. MedAlert may use aggregated or de-identified data that does not identify individuals or the Customer for analytics, security, and product improvement.

11. Confidentiality

Each party will protect the other party’s confidential information obtained in connection with the Services and use it only to perform these Terms, except for legal compulsion or authorization. This does not limit heightened duties applicable to health data.

12. Availability and Service changes

We aim for reasonable availability and planned maintenance windows. We do not guarantee uninterrupted or error-free operation. Beta or experimental features are provided “as is” and may be changed or withdrawn without additional liability.

13. Disclaimers

To the maximum extent permitted by law, the Services are provided “as is” and “as available,” without implied warranties of merchantability, fitness for a particular purpose, non-infringement, or particular clinical outcomes. MedAlert does not warrant revenue growth, reduced morbidity, campaign response rates, or the accuracy of AI Content.

14. Limitation of liability

To the maximum extent permitted by applicable law:

  • MedAlert will not be liable for indirect, incidental, special, punitive, or consequential damages, lost profits, data loss (except for material breach of security obligations attributable to MedAlert), loss of goodwill, or business interruption; and
  • MedAlert’s aggregate liability for claims relating to the Services in any twelve (12) month period will not exceed the total fees actually paid by the Customer to MedAlert for the Services in that twelve-month period.

Nothing in these Terms excludes liability that cannot be limited by law (for example, willful misconduct or gross negligence, as defined under the applicable legal system).

15. Indemnification

Customer will indemnify and hold MedAlert harmless from third-party claims arising from: (a) Customer Data or content sent to patients; (b) use of the Services in breach of these Terms or law; (c) clinical or outreach decisions made by Customer or its Users; or (d) failure to obtain legal bases or consents for processing or messaging.

16. Suspension and termination

MedAlert may suspend or terminate access for material breach, security risk, legal requirement, or non-payment. Customer may terminate under the cancellation section. Provisions that by nature should survive (intellectual property, confidentiality, limitation of liability, indemnification, governing law) will survive.

17. Privacy

Personal-data processing is described in the Privacy Policy and, where applicable, the Cookies Policy. If those documents conflict with a signed data-processing agreement with the Customer, the signed agreement controls for its subject matter.

18. Changes to these Terms

We may update these Terms by posting the revised version on the site and indicating the effective date. For material changes affecting paying Customers, we will seek reasonable notice (by email or in-product notice). Continued use after the effective date constitutes acceptance, unless law requires express consent.

19. Governing law and jurisdiction

These Terms are governed by the laws of the Republic of Guatemala, without prejudice to mandatory consumer or data-protection rules that apply in the Customer’s jurisdiction. Unless mandatory law provides otherwise, disputes will be submitted to the competent courts of Guatemala City, Guatemala.

20. General

  • Entire agreement: these Terms, together with orders, linked policies, and signed processing agreements, are the entire agreement on their subject and supersede prior understandings.
  • Severability: if any clause is held invalid, the remainder remains in force.
  • Assignment: Customer may not assign these Terms without MedAlert’s written consent; MedAlert may assign them in connection with a merger, acquisition, or sale of related assets.
  • No waiver: failure to enforce a right is not a waiver.
  • Force majeure: neither party is liable for failures caused by events beyond its reasonable control.
  • Language: if versions conflict, for Customers contracting in English the English version controls, unless otherwise agreed.

21. Contact

Questions about these Terms:

MedAlert
Email: info@medalert.ai
Website: medalert.ai

These Terms describe contractual conditions for the Service. They are not personalized legal advice; Customers should consult their own counsel regarding clinical, health-regulatory, and data-protection obligations in their jurisdiction.